Shipping Policy

At Goderra Living, we are committed to delivering your order as quickly and securely as possible. We work with a trusted network of suppliers and logistics partners to ensure every order reaches you in excellent condition.

Order Processing

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Times

Estimated delivery times are:

• United Kingdom: 3–10 business days
• Europe: 5–15 business days
• International: 7–20 business days

Please note that delivery times are estimates and may vary during busy periods, adverse weather conditions, customs processing, or due to courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your order. Any available free shipping promotions will be clearly displayed on our website.

Tracking Your Order

Where available, tracking details will be sent once your order has been dispatched, allowing you to monitor its progress.

Multiple Item Orders

If your order contains multiple products, they may arrive in separate parcels to ensure the quickest possible delivery. You will receive tracking information for each shipment where available.

Incorrect Delivery Information

Please ensure your shipping address is accurate before placing your order. Goderra Living cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided at checkout.

Delayed or Lost Deliveries

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the courier to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and the item. We will review your claim and arrange an appropriate resolution where applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help.