Frequently Asked Questions

How long does delivery take?

Most orders are delivered within 3–10 business days within the UK. International delivery times vary depending on the destination. Estimated delivery times are shown at checkout and in our Shipping Policy.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and the products in your basket. From time to time, we also offer free shipping promotions.

Can I track my order?

Yes. Where tracking is available, you'll receive a confirmation email with tracking details once your order has been dispatched.

What payment methods do you accept?

We accept all major debit and credit cards, as well as secure payment options including PayPal and Klarna, where available.

Can I return an item?

Yes. If you're not completely satisfied with your purchase, you can request a return in accordance with our Returns & Refund Policy. Items must be returned unused, in their original condition, and within the specified return period.

What should I do if my item arrives damaged?

Please contact us within 48 hours of receiving your order and include photographs of the item and packaging. We'll review the issue and arrange a suitable resolution.

Why should I shop with Goderra Living?

Unlike general home retailers, we focus on products that genuinely improve everyday living for tenants, landlords, and property managers. Our product range is selected with practical use, quality, and value in mind, drawing on our experience in the property management industry.

Do you sell products for landlords and property professionals?

Yes. We offer dedicated collections for Landlords, Tenants, and Property Managers, making it easier to find products suited to your needs.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to amend or cancel it. Please contact us as soon as possible after placing your order.

What if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery timeframe, please get in touch with our customer support team. We'll investigate the shipment and keep you updated.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. Goderra Living does not store your payment card details.

How can I contact Goderra Living?

You can contact us through our Contact page or by email. Our customer support team will aim to respond as quickly as possible.